Terms and  Conditions

 AtoZ Turismo / Dive Bazaruto

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1. Interpretations, in these terms and conditions

a. the headings to the clauses are for reference purposes only and shall not aid in the interpretation of the clauses to which they relate;

b. unless the context clearly indicates a contrary intention, words importing one gender includes all the genders, the singular includes the plural and vice-versa, and natural persons include created entities (corporate or incorporate) and vice-versa;

c. “AtoZ" means AtoZ  Turismo Limitada registered in Mozambique and  the Registered trade name of  Dive Bazaruto©®.or trade name Beach Chalets®

d. “the client” means the person /s named on the company form (whether it be a provisional or confirmation form ) and who contracts with AtoZ on the terms and conditions hereunder. The client shall also include any agent who makes any booking of third party clients in respect of a reservation. Such agent, as well as the persons named on the provisional and the confirmed reservation form, shall be jointly and severally liable to AtoZ for their obligations in terms of these trading conditions, as well as any contract / s made pursuant thereto;

e. “services” means the provision of accommodation, transfers, transportation, booking of  boat tours and air & sea excursions, including Scuba diving and snorkeling, for the client in Mozambique. Such services include, but shall not be limited to the procurement by AtoZ, (acting solely as agent for the client, with third party service providers), of  hotel, lodge and bed and breakfast accommodation, National Park reservations, car hire and transfer reservations, air charter reservations, the procurement of reservations with any air or land carriers, scheduled departure safari reservations, set departure tour reservations, day tours, excursions and adventure activities including Scuba diving, and shall include any other services incidental to the foregoing.

3. AtoZ ACTING AS AGENT ONLY

In terms of these trading conditions, and any contract /s concluded pursuant hereto, AtoZ acts as agent only for and on behalf of the client in procuring the services. As such, AtoZ shall procure the services for and on behalf of the client as agent for it with relevant third party service providers concerned. AtoZ shall, under no circumstances, be liable for the acts and omissions of the relevant third party suppliers concerned.

4. QUOTATIONS, PAYMENT AND CURRENCY FLUCTUATIONS

4.1 All quotations given by AtoZ in connection with the services to a client shall be in writing and, unless otherwise agreed to in writing by a member of AtoZ, shall be in the currency of United States Dollars. Such quotations shall be inclusive of Mozambique value added tax (where applicable). Acceptance of any quotation by a client shall be in writing. AtoZ reserves the right to amend and increase any quotation, even after acceptance by the client, in the event of any adverse currency fluctuations, increases in Government or Statutory levies, increases levied by third party suppliers, such as airlines, providers of accommodation and transportation and other third party suppliers, in respect of the services.

4.2 Any revision in quotes will be commensurate with the change in the currency exchange rates or the increase in the amounts payable. In the event of the client disputing the quantum of such increase, it shall be referred forthwith to the accounting officer of AtoZ for determination, who, in such determination, shall act as expert and not as arbitrator, and whose decision shall be final and binding on AtoZ and the client, and accordingly not subject to appeal.

4.3 All payments to be made by a client to AtoZ shall be free of exchange, deduction or set-off of whatsoever nature. Payments shall be made by the client to AtoZ by way of cash, direct transfer, Forex transfer or by credit card. The client shall provide AtoZ forthwith, upon making any payment, with written proof thereof in the form of a deposit slip, remittance advice or credit card authorization form. The relevant reference number for the booking shall at all times be reflected on the proof of payment.
4.4    All payments due by a client to AtoZ shall be made no later than 3 working days after confirmation of a booking by a client.
4.5  Although AtoZ strives to ensure that all rates displayed on sites are correct and accurate, AtoZ reserves the right to request additional payments from clients, should properties which have seasonal/ special event rates, charge such rates. Certain properties/ property groups, make rate changes at their discretion, and at short notice. Any additional costs for such changes shall be payable to AtoZ, on demand.

5. ITEMS NOT INCLUDED IN BOOKING

Certain items are not included in the cost of the booking. These costs are the responsibility of the client, including, but without limiting the generality of the  foregoing, the costs of insurances as referred to in clause 10 below, insurance cover for cancellation and curtailment, repatriation costs, medical expenses, emergency evacuation, gratuities and beverages, optional meals, any optional excursion not reflected on the booking reservation, and all expenses which are not specifically stated on the booking form or email.
Furthermore, all costs with regard to any complying with any special requirements, as outlined in paragraph 6.2 below, shall be borne by the client.

6. BOOKING PROCEDURE

6.1 In order to secure a provisional reservation for the services required by a client, the client shall complete in writing and dispatch to AtoZ,  a provisional booking reservation form, or e-mail .  On e-mail confirmation  the client shall pay AtoZ a non-refundable deposit of 50% (fifty percent) of the quoted cost for the services. In the event of the foresaid deposit not being paid, the provisional booking shall lapse within 24 hours of the said provisional email confirmation.

Upon receipt by AtoZ of the balance of the monies due from the client 60 days prior to departure or date of service, the provisional booking shall be confirmed. In the event of the client wishing to amend his reservation in any way, AtoZ may elect, in its sole discretion and without obligation, to do so, in which event it shall be entitled to charge an amendment fee of 3%, (three percent) of the  quoted booking cost, which shall be payable by the client in accordance with these standard terms and conditions.

6.2 The client shall advise AtoZ in writing on the booking reservation form of any special requests, needs or facilities required by him/her due to medical needs, requirements relating to disabilities, special dietary requirements and refrigeration for the storage of insulin and other medically prescribed drugs, and any other requirements incidental thereto. The costs of complying with such special requests, needs or facilities shall be borne by the client and payable on demand.

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7. CANCELLATIONS AND REFUNDS

7.1 Cancellations of confirmed bookings may only take place according to the procedure

outlined in this clause. All requests for cancellations shall be made by the client in writing to AtoZ and shall only be effective on the date of actual receipt by AtoZ.

The following cancellation fees shall be applicable and shall be calculated with reference to

the total  cost (“TC”) of the services booked by the client.

AtoZ entitled to act as agent or principal with regard to the provision of the services.

60 days or more notice 75 percent of the TC shall be refunded

59 - 31 days notice is given 50 percent of the TC shall be refunded

30 - 15 days notice is given 20 percent shall be refunded

14  days or less notice given no refund shall be refunded

7.2 No refunds shall, however, be made to clients who make bookings less than 40 days prior to embarkation (for this purpose, embarkation shall mean the date on which a client is booked to commence travel or to commence an excursion for which the services are booked which ever is the greater), nor shall refunds be given to clients who arrive early, late or who do not show for a booking. In the event of a client terminating a booking for whatever reason, no refund shall be made unless with the prior written approval of a director of AtoZ.

Clients are therefore strongly recommended to obtain their own comprehensive travel insurance to cover such contingencies.

7.3 Any cancellations made, in terms of these trading conditions shall be subject to the following deductions and administrative charges:

Refunds to credit cards: the relevant cancellation fee, less a 6 percent credit card surcharge and an administrative charge.

Direct bank deposits: the relevant cancellation fee, less actual bank charges debited by AtoZ’s bankers, less an administrative charge.

Forex transfers: the relevant cancellation fee, less actual bank charges debited by AtoZ’s bankers, less an administrative charge.

Cash payments: the relevant administration charges, less actual bank charges debited by AtoZ’s bankers, less an administrative charge.

8. RIGHT OF RETENTION

Until such time as AtoZ has received payment in full for the services as set out in the confirmed booking reservation, all documentation, including and without limiting the generality thereof, airline tickets, vouchers for accommodation, excursions, meals and transportation (all of which hereinafter referred to as “the documents” ) will not be issued or handed over to the client. The provisions of this clause shall entitle AtoZ to a right of retention or lien in respect of the documents.

9. ALTERATIONS TO ITINERARIES

9.1 AtoZ has the right at any time, and in its sole discretion, to amend or cancel any of the services or the remainder thereof, or to make any alteration in route, accommodation, transportation arrangements in the event of the services or any part thereof rendered impossible, illegal or inadvisable due to force majeure, the definition of which including war, strike, civil strife, riot, industrial dispute, natural or nuclear disaster, fire, adverse weather conditions, governmental interference or any other external circumstances beyond AtoZ’s control.


9.2 Any extra costs and expenses occasioned as a result of an alteration to, or
cancellation of, itineraries as provided for in clause 9.1 above shall be payable by the client on demand by AtoZ.

9.3 AtoZ may further, in its sole discretion, cancel or terminate a client’s booking for the services or any remaining part thereof,  in the event of any illness or the illegal or incompatible behavior of the client, who shall, in those circumstances, not be entitled to any refund. Any extra costs occasioned by such cancellation or termination as provided for in this sub-clause 9.3 shall be payable by the client on demand.

10. INSURANCE

10.1 The client shall be responsible for arranging and effecting adequate insurance cover to ensure that he carries comprehensive travel and medical insurance cover in order to cover himself, his dependants and / or traveling companions for the duration of the booking for which he has reserved. This insurance cover should include cover in respect of, but not limited to, as a minimum, the following eventualities: any expenses associated with cancellation or curtailment of a booking reservation; emergency evacuation and medical expenses; personal injury, repatriation expenses; damage / theft / loss of personal baggage, money and goods.

10.2 Under no circumstances shall AtoZ, its representatives, employees or members be responsible for any costs, losses incurred or suffered by a client, his dependants or travelling companions with regard to, but not limited to, the above eventualities. Clients will be charged direct for any emergency evacuation, repatriation and medical expenses by  the relevant service providers and shall be obliged to settle such charges payable to the relevant service providers concerned.

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11. VACCINATIONS & HEALTH

11.1 It is the client’s responsibility to be aware of malaria, yellow fever and other potential diseases when traveling to Africa. The client must take all necessary vaccinations and precautions, as are required in the prevention of these diseases, which are endemic to certain regions of Africa. The client shall therefore, prior to embarking for the services for which he is booked, obtain the necessary vaccinations, medication and advice at his medical practitioner or a travel clinic.  AtoZ does not accept any responsibility whatsoever for any client being refused entry to any country due to incorrect or incomplete health documentation or vaccinations.

11.2 Clients should be medically fit, in good health and able to embark upon a trip. If the client has any pre-existing medical condition or illness, they must declare the true nature of such condition at the time of booking and make arrangements for the provision of any drugs or other cause of treatment, which may be required during their trip. In some cases, the client will be required to provide a medical statement from a medical practitioner to confirm that they are fit to travel. AtoZ and its representatives will treat all information in the strictest confidence.
Health Warnings: Malaria and Yellow Fever, Health Issues: 'Own Medication Responsibilities, Insurances, Emergency Medical Evacuation Insurance, are the sole responsibility of the client.

12. PASSPORTS, VISAS AND MEDICAL REQUIREMENTS

The client shall ensure that prior to embarking on the travels his passport and visas, and those of his dependants and traveling companions, are valid for the countries to be visited. Such responsibility shall also extend to vaccinations and other medical certificates, and all other travel documents, including  traveller's cheques where applicable.

AtoZ does not accept any responsibility for changes in medical requirements or regulations for visas or any particular visa requirements. Should the client be refused entry to any country, due to incorrect or incomplete documentation or failure to comply with that country’s medical requirements, AtoZ shall not be liable for any costs of whatsoever nature occasioned thereby.

13. DISCLAIMER OF LIABILITY
13. 1  AtoZ shall not be liable to the client for any claim whatsoever:-  in connection with the provision of the services (whether in contract or email contact or speech ) and whether for damages for personal injury or to property , howsoever arising.